Forgotten password

If you have forgotten your password, all you need to do is enter your email address on the login page and we will email you your password information. Then simply follow the instructions in the email to change your password. Click here to go to the password reset page.

Privacy promise - CHANGE THIS BELOW TEXT

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. John Lewis complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

If you are buying a television from us, please note that the Wireless Telegraphy Act 1967 requires us to notify the TV Licensing Authority, giving full details of the address to which the TV will be delivered. This is in accordance with the Data Protection Act 1998 and other applicable laws.

In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

To read more on how your personal data is going to be handled, click here to go to our full Privacy Policy incorporated in our Terms and Conditions.

Privacy promise - CHANGE THIS BELOW TEXT

QED-uk.com is secure

We realise how important it is to securely store any information that you provide. johnlewis.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.johnlewis.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Click here to verify our site security

Update your details

If you feel the need to update you details at any point then don't hessitate to do so. Jump to the update your details page here.